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Article Data
Article Ref
7914-TUDC-6144
Date Created
Fri, 12th Jun 2015
Date Modified
Fri, 12th Jun 2015

   Windows not recognizing multiple sensors

Question 

I have a multi-sensor setup and am having issues. What should I do?

Answer 

If Windows does not recognize all of the connected sensors in a multi-sensor setup, the problem is likely caused by one or both of the following:

  • One or more of the USB ports is sharing a USB controller, and there is a conflict with other connected USB devices that are also sharing the controller.
  • One or more of the USB ports is insufficiently powered to handle the connected sensors or devices.

If you have two sensors, try plugging one into a USB port at the back of your computer and one in the front. If this doesn't work you have a PCI card slot available, you can usually install a USB card to provide your computer with additional USB ports and controllers as needed.

Also, you will need a quad-core CPU or higher to handle the data throughput of four sensors connected simultaneously. Check the CPU usage in the Task Manager to make sure it is not too high.

Finally, there are potential issues when using the Kinect v1 with USB3.0 ports. Make sure to use USB2.0 ports when trying to connect multiple sensors.

NOTE: We haven't found a laptop capable of supporting four sensors, so the use of a laptop is generally not recommended for more than two sensors.

NOTE: Plugging a multi-port USB hub into an existing USB port will not be enough, as doing this simply shares the port's available throughput and USB controller with the added hub ports.

NOTE: Older CPUs may not be able to handle four sensors at the same time.